Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchases. The manufacturer’s warranty shall be the exclusive remedy for any such product defect or failure. Please refer to the manufacturer’s instructions to ensure that you can take advantage of your product’s warranty. Some manufacturers require that you register your product to activate its warranty. We specifically disclaim any other express or implied warranties for products covered by a manufacturer’s warranties.
For products not covered by a manufacturer’s warranty, we provide a limited warranty of 30 days for defective products from the date the product is received by the original purchaser or installer, unless otherwise specified at the time of purchase. The warranty only covers a parts replacement of a defective part unless a part cannot be obtained in its place. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it meets the following terms and conditions:
- All products subject to a warranty claim must contain a defect in workmanship or material. The warranty does not extend to normal wear and tear of products; products damaged due to environmental conditions including rain, snow, hail, salt, or natural disasters; products damaged due to accident or collision; or product damage caused by other faulty parts.
- All items must be in their original condition and must not be damaged due to incorrect installation upon return. Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.
- The warranty is subject to the General Warranty Limitations below.
If something goes wrong with your product, please contact us at 519-506-4242 or 1-833-495-7373 to have a replacement shipped to you. Please have your order number ready to ensure timely processing of your service contract.