Frequently Asked Questions - 4 Wheels Performance
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Frequently Asked Questions
 

PRODUCTS

Q: What brands and parts do you sell?
A:
We sell top quality parts from most major brands in North America. Whether you’re looking for affordable parts for repair or upgrades to your vehicle design and performance, we have what you’re looking for. Visit our Brands page for a full list of suppliers.

Q: I can’t find the part I’m looking for; can you order it in?
A:
If you don’t see a product or part you’re looking for on our website, please give us a call at 519-506-4242 or toll free at 1-833-4WL-PERF (1-833-495-7373). We have an extensive network of suppliers and we may be able to source the product you’re looking for.

Q: Do you have products in-stock at your showroom?
A:
Our showroom has display models such as tires, rims, tonneau covers, step bars and grilles that you can touch and see before you order. We also stock some lubricants and floorliners that you can purchase in-store.  

 

STORE

Q: Where is your store located?
A:
We are located at 641 13th Avenue in Hanover, Ontario, Canada N4N 2X3

Q: Do you have products in-stock at your showroom?
A:
Our showroom has display models such as tires, rims, tonneau covers, step bars and grilles that you can touch and see before you order. We also stock some lubricants and floorliners that you can purchase in-store.  

 

INSTALLATIONS

Q: Will you install the part if I order it online?
A:
Yes. Book an appointment by calling us at 519-506-4242 or toll free at 1-833-4WL-PERF (1-833-495-7373), visiting our showroom, sending us an email at info@4wp.ca, or filling out our message form on our contact page.

Q: How do I make an appointment to have a repair or installation done?
A:
Simply call us at 519-506-4242 or toll free at 1-833-4WL-PERF (1-833-495-7373), visit our showroom, send us an email at info@4wp.ca, or visit our contact page and fill out our message form.

Q: How long does a repair or installation take?
A:
The time an installation or repair takes varies depending on the scope of work, how busy our shop is, and how long a part might take to ship to us. We will make every effort to inform you of the timeline when you book your appointment. If you have a specific timeframe or deadline to adhere to, please make us aware of this before you book your appointment.

Q: Can I drop my car off after hours?
A:
Yes. We have a key drop area which can be arranged when you book your appointment.

Q: Do you have a shuttle to pick me up and drop me off?
A:
4WP offers a pick-up and drop-off service within Hanover while your vehicle is with us. Please arrange this with us at the time of your appointment booking.

Q: How do I get a quote to have a repair or installation done?
A:
Simply call us at 519-506-4242 or toll free at 1-833-4WL-PERF (1-833-495-7373), visit our showroom, send us an email at info@4wp.ca, or visit our contact page and fill out our message form. Tell us what type of vehicle you have, what you're looking to install or repair, if you have parts or need to order parts, and any other details that would help us prepare a quote. Please provide your name and contact details so we can send the quote back to you.

 

ORDERS & ACCOUNTS

Q: What payment methods do you accept?
A:
We currently accept PayPal, Visa, and MasterCard.

Q: Why haven’t I received a refund to my bank account yet?
A:
When we send a refund, you will receive a confirmation email from us. Please contact us immediately by at 519-506-4242 or toll free at 1-833-4WL-PERF (1-833-495-7373) or by email at returns@4wp.ca if you haven’t received your confirmation email. If you have not received the refund after receiving our email, please contact your bank for any issues. Sometimes financial organizations take a longer time to process the refund request.

Q: How do I update My Account profile?
A:
To update your profile, click on My Account under Orders at the bottom of the website. Once the account page has loaded, change the required settings and click Save at the bottom of the page.

Q: How do I reset my password?
A:
To reset your password, click on My Account under Orders at the bottom of the website. Once the account page has loaded, click on the Change Password link just below your password. This will open a new window where you can change your password.

Q: I have not received an order confirmation email. What should I do?
A:
All email communications about your order are sent to the email address you entered when placing your order. Sometimes confirmation emails are caught in spam or junk folders, so be sure to check there first. If it isn't there, email orders@4wp.ca and we'll be happy to confirm your order and resend the confirmation email.

Q: How can I check my order status?
A:
Login by clicking the Login & Register button on the far right of the main menu. In the top left navigation, select Order Status Report. Once this loads, view your order below or click Search to find a specific order.

Q: How can I view my past orders?
A:
To view past orders, click on the "Hi, (Your Profile Name)" icon in the top right corner of the website. In the dropdown menu, click Order Status Report. Once this page has loaded, select the date range you wish to view and click Search.

Q: How do I cancel an order?
A:
To cancel an order please call us at 1-519-506-4242  or toll free at 1-833-4WL-PERF (1-833-495-7373), or email orders@4wp.ca and provide your name, email and order number. We will cancel the order and provide a confirmation.

 

SHIPPING

Q: Do you deliver internationally (outside of Canada)?
A:
At this time, we do not ship outside of Canada.

Q: What is the estimated delivery time?
A: Shipping will take approximately 2-6 business days, but some products may take longer depending on availability and processing. Oversized items and rural locations may experience longer shipping times due to the availability of local couriers. Shipping will take longer during holidays seasons.

Q: What if I have not received my order by the estimated delivery time?
A:
4WP will send you an email if delayed more than 2-6 business days. If you have not heard from us and you haven’t received your order within the estimated shipping time, please contact us at 519-506-4242 or toll free at 1-833-4WL-PERF (1-833-495-7373) or orders@4wp.ca

Q: If I choose to pick up an item in store, when will it be available?
A:
4WP will contact you when your order arrives. If delayed more than 2-6 business days we will send you an email update. If you have not heard from us within the estimated shipping time, please contact us at 519-506-4242 or toll free at 1-833-4WL-PERF (1-833-495-7373) or orders@4wp.ca.

 

RETURNS

Q: How do I return my order?
A:
Please view our Returns page for specific details on processing a return.

Q: What is your return policy?
A:
Please review our return policy here.

Q: Where should I send my return?
A:
To return an item, whether return to stock or damaged, please contact us first at 519-506-4242 or toll free at 1-833-4WL-PERF (1-833-495-7373) or via email at returns@4wp.ca. We will send you Return Authorization forms including a shipping label with the exact return address.

Q: What do I do if the product received is physically damaged?
A:
If your order is physically damaged, please contact us at 519-506-4242 or toll free at 1-833-4WL-PERF (1-833-495-7373) or via email at returns@4wp.ca and we will send you a Return Authorization form and instructions on how to ship your product back. Once the package is received and inspected, we will notify you whether or not you’re eligible for an exchange or refund.

Q: Who will pay for the return shipping fee?
A:
Damaged, defective, and incorrect products will be refunded or exchanged at no cost to you. However, for any returns that is not the result of 4 Wheels Performance’s error, the customer will be responsible for the return shipping and will not be reimbursed the original shipping fee.

Q: When are refunds processed for returned orders?
A:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the approval or rejection of your refund. If your refund is approved, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment. The time it takes to receive your refund depends on your bank.

Q: What do I do if I haven’t received my refund?
A:
If you haven’t received your refund in a reasonable amount of time, check your online banking or call your bank to confirm. There is often some processing time before a refund is posted. If you still have not received your refund, please contact us at returns@4wp.ca 

Q: Can I return a Sale item?
A:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Q: Can I return a gift?
A:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Q: Can I exchange my order for a different product?
A:
We only replace items if they are defective or damaged. If you need to exchange it for a different item, send us an email at returns@4wp.ca and we will send you a Return Authorization with a shipping label. Once the item has been received and inspected, the new item will be shipped.

Q: Can I return a special order item?
A:
All special orders require a 100% non-refundable deposit before order commences.

Q: How do I track my return order?
A:
We strongly recommend you request a tracking code from the shipping company. If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

WARRANTY

Q: Will any of your products void my vehicle’s warranty?
A:
Please beware that some products may void your vehicle warranty. 4 Wheels Performance Inc. is not responsible for voided warranties.

Q: What is your warranty policy?
A:
Please review our warranty policy here.

Q: How do I place a warranty claim?
A:
Please review our warranty policy here.